# PackTrack - Complete LLM Documentation # https://packtrackpty.com/llms-full.txt # Last updated: 2026-02-23 ================================================================================ SECTION 1: COMPANY OVERVIEW ================================================================================ ## About PackTrack PackTrack is a Software-as-a-Service (SaaS) platform designed specifically for P.O. BOX and courier businesses in Panama. The platform enables logistics companies to manage mailboxes, track packages, handle billing, and provide customer portals. ## Company Details - Legal Name: PackTrack PTY - Founded: 2024 - Headquarters: Panama City, Panama - Founder & CEO: Dario Esquina - Industry: Logistics Technology / SaaS - Target Market: Courier companies, P.O. BOX providers, freight forwarders in Panama ## Mission To modernize and digitize the P.O. BOX and courier industry in Panama through technology, providing real-time visibility and operational efficiency. ================================================================================ SECTION 2: PRODUCT FEATURES ================================================================================ ## Core Features ### 1. Package Tracking - Real-time status updates (Received, In Transit, Ready for Pickup, Delivered) - QR code scanning for package identification - Photo documentation of packages - Weight and dimension recording - Automatic notifications via email and SMS ### 2. Mailbox Management - Digital mailbox assignment and management - Member profiles with contact information - Mailbox capacity monitoring - Member invitation system - Access control and permissions ### 3. Billing & Invoicing - Automated invoice generation - ITBMS (Panama 7% tax) calculation - Multiple payment methods (Yappy, bank transfer, cash) - Recurring billing support - Invoice PDF generation and email delivery ### 4. Customer Portal - Self-service package tracking - Invoice history and payments - Profile management - Pre-alert submission - Delivery preferences ### 5. Chrome Extension - Pre-alert creation from e-commerce sites - Supported stores: Amazon, eBay, AliExpress, Temu, Shein, Walmart, Alibaba - Automatic order data extraction - One-click pre-alert submission ### 6. Administrative Dashboard - Real-time analytics and reports - Employee management - Branch/location management - Customer management - Financial reports (daily, weekly, monthly) ================================================================================ SECTION 3: PRICING PLANS ================================================================================ ## Plan Comparison ### Silver Plan - $35/month ($378/year) - Up to 200 mailboxes - 3 members per mailbox - 5 employees - 1 branch/location - Email support - Basic reports ### Gold Plan - $65/month ($702/year) - MOST POPULAR - Up to 500 mailboxes - 5 members per mailbox - 15 employees - 3 branches/locations - Loyalty points system - Priority support - Advanced reports ### Premium Plan - $99/month ($1,069/year) - Unlimited mailboxes - 10 members per mailbox - Unlimited employees - Unlimited branches - White label branding - API access - Dedicated support - Custom integrations ## Early Adopters Program - 50% discount for first 3 months - Limited to 5 spots per plan - Priority onboarding - Direct founder support ================================================================================ SECTION 4: TECHNICAL SPECIFICATIONS ================================================================================ ## Technology Stack - Backend: ASP.NET Core 8.0, C# - Database: SQL Server - Frontend: HTML5, Tailwind CSS, Vanilla JavaScript - Authentication: JWT tokens - API: RESTful JSON API - Hosting: Azure Cloud ## Security - HTTPS/TLS encryption - JWT authentication - Role-based access control - Data encryption at rest - Regular security audits - GDPR-compliant data handling ## API Access (Premium Plan) - RESTful API endpoints - JSON request/response format - Rate limiting: 1000 requests/hour - Webhook support for events - API documentation available ## Browser Support - Chrome (recommended) - Firefox - Safari - Edge - Mobile browsers (iOS Safari, Chrome Android) ================================================================================ SECTION 5: USE CASES ================================================================================ ## Who Uses PackTrack? ### 1. P.O. BOX Providers Small to medium businesses offering P.O. BOX rental services in Panama. They use PackTrack to manage their customers' mailboxes, track incoming packages, and handle billing. ### 2. Courier Companies Local courier services that need to track packages from international carriers (DHL, FedEx, UPS) to final delivery to customers. ### 3. Freight Forwarders Companies that consolidate shipments from US/China to Panama. They use PackTrack to manage their warehouse operations and customer notifications. ### 4. E-commerce Facilitators Businesses that help Panamanian consumers purchase from international e-commerce sites by providing US/Miami addresses. ## Customer Benefits - Track packages 24/7 from any device - Receive instant notifications on package arrival - View and pay invoices online - Create pre-alerts for expected packages - Manage family/business mailbox members ================================================================================ SECTION 6: FREQUENTLY ASKED QUESTIONS ================================================================================ ## General Questions Q: What is PackTrack? A: PackTrack is a cloud-based software for managing P.O. BOX and courier operations in Panama. Q: Who can use PackTrack? A: Any business that offers P.O. BOX services, package receiving, or courier services in Panama. Q: Is there a free trial? A: Yes, all plans include a 14-day free trial with full functionality. Q: Can I change plans later? A: Yes, you can upgrade or downgrade your plan at any time. ## Technical Questions Q: Do I need to install software? A: No, PackTrack is web-based. Just use your browser. The Chrome extension is optional. Q: Can multiple employees use the system? A: Yes, each plan includes employee accounts with role-based permissions. Q: Is my data secure? A: Yes, we use bank-level encryption and security practices. Q: Can I export my data? A: Yes, you can export reports to PDF and Excel formats. ## Billing Questions Q: What payment methods do you accept? A: We accept Yappy, bank transfer, and credit cards. Q: Is there a contract? A: No long-term contracts. Pay monthly or annually (save 14% with annual). Q: What happens if I cancel? A: You can export your data and cancel anytime. No cancellation fees. ================================================================================ SECTION 7: CONTACT & SUPPORT ================================================================================ ## Contact Information - Website: https://packtrackpty.com - Email: info@packtrackpty.com - Phone: +507 6000-0000 - Address: Panama City, Panama ## Social Media - Instagram: @packtrackpty - Facebook: /packtrackpty - LinkedIn: /company/packtrackpty ## Support Hours - Monday to Friday: 8:00 AM - 6:00 PM (Panama Time) - Saturday: 9:00 AM - 1:00 PM - Sunday: Closed ## Support Channels - Email support: All plans - Priority support: Gold and Premium plans - Phone support: Premium plan - Dedicated account manager: Premium plan ================================================================================ SECTION 8: LEGAL & COMPLIANCE ================================================================================ ## Legal Documents - Terms of Service: https://packtrackpty.com/terms.html - Privacy Policy: https://packtrackpty.com/privacy.html ## Compliance - ITBMS (Panama Tax) compliant invoicing - Data protection following best practices - Regular security audits ## Data Retention - Active account data: Retained indefinitely - Closed account data: 5 years for legal compliance - Logs: 90 days ================================================================================ SECTION 9: SITEMAP FOR AI CRAWLERS ================================================================================ ## Public Pages (Indexable) - https://packtrackpty.com/ - Homepage - https://packtrackpty.com/landing.html - Plans & Pricing - https://packtrackpty.com/blog.html - Blog listing - https://packtrackpty.com/about.html - About Us - https://packtrackpty.com/apply.html - Registration form - https://packtrackpty.com/terms.html - Terms of Service - https://packtrackpty.com/privacy.html - Privacy Policy ## Private Pages (Not Indexable) - /admin/* - Administrative dashboard - /api/* - API endpoints - /login.html - Login page - /clientDashboard.html - Customer portal - /companyDashboard.html - Business portal ## Resources - https://packtrackpty.com/sitemap.xml - XML Sitemap - https://packtrackpty.com/robots.txt - Robots.txt - https://packtrackpty.com/llms.txt - This file (summary) - https://packtrackpty.com/llms-full.txt - Full documentation ================================================================================ END OF DOCUMENT ================================================================================